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ORDERING INFORMATION
Living Designs Wholesale is part of Living Designs co uk Ltd and products are sold online using the secure, approved online payment facilities of Living Designs co uk Ltd, supported by Lloyds TSB and Protx.

Contact details for orders, correspondence, email, telephone and fax.

Living Designs
7 Campion Terrace
Leamington Spa
CV32 4SU
(UK)

Telephone 01926 470155
(outside UK (+44) 1926 470155)
Fax 01926 470154
(outside UK (+44) 1926 470154)
email

PRICES EXCLUDE VAT & DELIVERY
MINIMUM ORDER £50.00 EX VAT AND DELIVERY
MOST CREDIT - DEBIT CARDS ACCEPTED - AND PAYPAL

Delivery Charges

UK ex Highlands, N Ireland and Offshore islands £9.50 + vat

Highlands, N Ireland, Offshore Islands £14.95 + vat

Other countries - we will email the cost for your approval before actioning the order.

Except for very small items, UK orders are despatched by special carrier or Parcel Post.

Despatch Time
We normally despatch orders within 3-7 working days for items in stock. We endeavour to keep all listed items in stock. If you have an urgent delivery date please advise at time of order.

Delivery
Larger UK orders are despatched by carrier for delivery next working day to most parts of the UK. Saturday delivery can be arranged at extra cost. Smaller items are sent by postal services.

How to order
Please note all product prices shown on the website exclude VAT.
VAT is added in the shopping basket as you add items.

USING THE SHOPPING BASKET
To order any item, just click the 'Add to basket' button next to the item. You can change the quantity before you click. Each time you 'Add to Basket' you will be taken to the shopping basket page which shows the items ordered and prices.
You can review the contents of the shopping basket at any time by choosing 'review basket' on any showroom page.
You can always remove an item - or change quantity - from the shopping basket by changing the quantity shown (change to zero if you want to delete the item completely) then press the 'recalculate' button.You can choose to continue shopping or pay for your order.

PAYMENTS
When you have finished your order press the 'Go to Payments' button on the shopping basket page. You then see a page to enter your details and advise a delivery address (if different to your own address). Then click Continue and you will see an order summary and the choice of payment
By credit/debit cards through Sagepay - select this and you will be taken to the totally secure Sagepay website for card details.
By Paypal - select this you will be taken to the Paypal website where you can either use your Paypal account or enter your card details.
After you have completed your order, you will receive a confirmation email almost immediately with full details of your purchase.

To order by letter post
Just list the reference numbers and brief descriptions of the items required. Payment by credit or debit card or cheque/PO payable to 'Living Designs'.

We are sorry that customers can not collect from our stores.

You are welcome to phone with any queries 01926 470155

Ordering
Simply add the items to your shopping basket and select your delivery area.
When you have completed your order go to the shopping cart and click the 'go to Payments' button. When you have entered your address details, click 'continue' and you have a choice of paying by credit / debit card on our secure, encrypted system - or by Paypal.
Please note the minimum order is £50.00 ex VAT and delivery.

Prices in other currencies
Credit or Debit cards - we can accept payments in UK Pounds only, your credit card company will convert automatically from your currency and will normally charge just a nominal amount for their conversion costs.
Paypal - we accept payments via the shopping basket in UK Pounds (GBP) only. When you select Paypal as you payment option, the Paypal screen will show the total cost to you in your currency (this is the simplest method of online payment showing exactly the amount you are paying in your own currency).

Supported by Lloyds TSB Cardnet

Payment by Paypal as well as most debit/credit cards.
Low minimum order and fast delivery from our warehouse.

TERMS OF SALE
Living Designs Wholesale is part of Living Designs co uk Ltd and products are sold online using the secure, approved online payment facilities of Living Designs co uk Ltd, supported by Lloyds TSB and Protx.

Orders
Orders may be placed via the website secure order system. You can also email orders and telephone credit card details (or ask us in the email to phone you for card details).
To order by telephone or fax - just advise the item reference numbers and your card details.
Postal payments may be made with credit card, cheque or P.O. (Payable to Living Designs ).
A VAT invoice/receipt will be included with your consignment.

Delivery
The prices shown on the internet pages are in UK Pounds.
We normally despatch orders within 3-7 working days for items in stock. We endeavour to keep all listed items in stock. If you have an urgent delivery date please advise at time of order.

Cancellation and Returns
You may cancel your order within 7 working days from the day after you receive the goods. Please return them to us and we will exchange or refund payment within 14 days after receipt.
Please advise any damage or shortages in your delivery within 7 days of receipt. We will exchange or refund payment within 14 days after receipt for goods deemed to be when we receive the returned items. Personalised and perishable goods are not normally returnable unless faulty or damaged.
Subject to the above, if the goods are defective the company shall at its option repair or replace the goods (or the defective part of them) or credit the price of the goods. Provided that we so request, you shall at your own expense return the goods or the part of the goods, which is defective to us. Any items returned to us must be in its original packaging. Due to its fragility, glassware is uninsured and can only be sent at customer's own risk. No credits can be given on glassware items. If you collect goods from our premises you must check the goods before leaving the premises as once the goods have left the premises they are not covered by us to your destination and credits or exchanges cannot be given.
When returning items, please ensure they are securely packed and obtain a 'proof of posting' certificate from your Post Office or carrier.
This information is also included with the consignment.

Ownership & Risk
The property in the goods shall not pass to the you until we have received payment by cash or cleared funds of the price of the goods and all other sums due to the company from you (which shall include sums due to our associates or Subsidiaries or from your associates or subsidiaries.) Until such time the relationship of the parties shall be regulated as follows: - We shall be entitled to inspect or repossess the goods (or goods to a similar value) by an authorised party and you will allow and procure any necessary access to such party. Risk of loss or damage to goods passes to customer at time of delivery. All goods remain the property of Living Designs Co UK Ltd until payment is made in full.

Privacy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email to Christine Robinson, Director, Living Designs Co uk Ltd

Problems, questions, complaints and queries ?
Customer Support and Service
We want all our customers to be completely satisfied with our service. If you are not satisfied with any aspect of our goods or service please contact Christine Robinson, Director, Living Designs Co uk Ltd immediately by

email - we will reply within 3 working days.
telephone 01926 470155. This telephone number is standard charge - not a premium rate.
fax 01926 470154 This number is standard charge - not a premium rate. We will reply within 3 working days.
letter post - we will reply within 3 working days after receipt.

The office is open 10.30am to 5pm every day except Weekends and Bank Holidays.
We will send you the following: - an acknowledgement of your complaint within 3 working days - a full reply to your complaint within 14 days (within 7 days by email) If, for some reason, we cannot deal with your complaint within these time limits, we will give you a reason for the delay, and a date by which your complaint will be dealt with.
This does not affect your statutory rights as a consumer

When you place an order by the internet or other methods, you are consenting to the terms above.

Errors & Omissions Excepted.

The above information is to assist our customers and does not affect your statutory rights.

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